Post by lexusmgr on May 5, 2015 14:01:02 GMT -5
I want to thank the folks at Ruger Firearms for their excellent customer service!
I sent my Ruger Blackhawk in 30 M1 carbine back for their remodeling that included the installation of a transfer bar. I have had this pistol for about 8 years. It had a Thompson Contender scope mounted and I decided I would get more use if I took the scope off and used plain iron sights. I tried to buy the sights from Ruger and they told me I needed to send it to them for the upgrade since it was part of their recall. It was manufactured in the late 60s early 70s.
Last Friday I got a call from Ruger advising me that because the top had been tapped, they would not be able to refurbish it. They offered me a new one at a cost of $321.00.
I told them I was not able to pay that money, so please return it.
Monday morning they called me and told me they had a better offer. They would send me a brand new one, in the box, at no charge! Of course, I said yes! I have them my GS address and it's being ship there. Can't wait!
I consider this to be great customer service! And I am eternally grateful to Ruger for doing this. Needless to say. I will always speak positively of their products and recommend them. I own several Ruger Firearms and I will continue to support them with my business. After all, they made me very happy.
I sent my Ruger Blackhawk in 30 M1 carbine back for their remodeling that included the installation of a transfer bar. I have had this pistol for about 8 years. It had a Thompson Contender scope mounted and I decided I would get more use if I took the scope off and used plain iron sights. I tried to buy the sights from Ruger and they told me I needed to send it to them for the upgrade since it was part of their recall. It was manufactured in the late 60s early 70s.
Last Friday I got a call from Ruger advising me that because the top had been tapped, they would not be able to refurbish it. They offered me a new one at a cost of $321.00.
I told them I was not able to pay that money, so please return it.
Monday morning they called me and told me they had a better offer. They would send me a brand new one, in the box, at no charge! Of course, I said yes! I have them my GS address and it's being ship there. Can't wait!
I consider this to be great customer service! And I am eternally grateful to Ruger for doing this. Needless to say. I will always speak positively of their products and recommend them. I own several Ruger Firearms and I will continue to support them with my business. After all, they made me very happy.
My daughter came from Missouri, my son and grand son, my wife and I had a nice dinner of grilled "porter house" pork chops, corn on the cobb, my son, G'son and I share 10/5. G'son is 4 minutes early though @ 10/4.
Pooh I hope you find to right house . 
