BROWNING SERVCE CENTER STRAIGHT UP LIED TO ME!!!!!!!!!!!!

Waiting yet another call from BROWNING. I do plan to put this out their on social media this is just step one. Emails and phone calls thus far have just gotten me "THEY DON'T KNOW WHY THIS REPAIR WAS MISSED". In spite of the fact that both WINCHESTER and I informed them that the rifle was part of the recall. I will get an answer better than "I DON'T KNOW WHY WE RESHIPPED YOU A DEFECTIVE RIFLE". This falls totally on BROWNING'S shoulders as far as I am concerned and they just lost any shot at me ever making a future BROWNING purchase. Yes I just really had to self edit my post because it would have been fir for an X-RATED porn site.     

Chuck,
From your post here it looks to me as if they have people that pass the buck on to someone else so they don't have to answer for it and people that haven't a clue on what's going on and what to do and a lot of these kind of folks are running the business's. It is today's culture push it out the door worry about any problems when we cross that bridge and people that don't care and to take responsibility. I see this more and more today with the younger generation taking over the reigns. Hope they get someone with the right thinking to get this corrected for you.  

I am fortunate in that the Browning Repair facility is only a 30 minute drive from my home. I have asked them to repair several guns. I have never waited more than 10 days for the work to be completed. I have never had to ask for a do over.

I have had equally good experience with S&W and Ruger. European American Armory....fast turn around, unsatisfactory results.

I have seen folks carry in both Winchester and Browning guns and repairs were made on the spot.

I hope they take care of you, as I know they can and should.

Please keep us posted on this.

That is absurd !!! Very sorry to hear of this kind of treatment especially from a firearms company. You will not find me buying a Browning anytime soon.

Pooh I have dates and times for every call along with who I talked to as well as all my emails saved. I did call Winchester today instead of Browning and a very nice lady named Christy was very helpful so I now know that my rifle is due to be repaired sometime right after X-Mass which is fine and all I was looking for.

7, I know your immediate situation appears to be on track,but if I had the kind of stuff you've described going on, I'd want to know about it. The kind of documentation you have would be really helpful as well. One time, a colleague had a troublesome receptionist, and one day I suggested to him that he call his office. He later thanked me, as it gave him a chance to bring the young lady into the program. She later left for more money, but what the heck...  In any event, you can also mention the good ones, as well.

Chuck, that is good news!

Here's hoping that they follow through !

I would have be surprised if it DIDN'T end this way. Somebody screwed up....heads will roll. Browning didn't get their high reputation by screwing customers. Good for you.....and Christy of course!

The email to corporate was a very good (and nice) touch, you're a gentleman!

  A happy ending to a log dreary story. Hats off to you Chuck for your class act in thanking those involved to make matters right and telling the top brass who they can rely on.

I was in that neck of the woods a few years ago. My brother and I decided to go tour most of the Civil War sites in the area....neat trip.....beautiful country! One of my favorite experiences.

In the Gettysburg museum, I was mesmerized by a picture in front of an "infirmary".....there was a horse-drawn cart outside full of arms and legs. Caption stated that that's where the term for surgeons, "Saw Bones," came from.

My brother who was with me is an ER doctor. I asked him why they had to do so much amputation. Answer: The 50 to 60 caliber balls, so shattered the bones, there was no mending of them possible. I asked whether modern medicine could have saved most of those arms and legs...........He said no. Shattered bones are still amputated or they get infected and the patient dies.

That was sobering.......thanks for more humane bullets in war....not counting the old Viet Nam era unstable tumblers in M-16's. Those were nasty things.

I will be glad for the millennium to come when the horror and inhumanity of war will end for good.

Then we'd have to apologize to 7mm and get the h--l off his thread!   But it'd probably be fun to argue about.  I'm religious....I believe in the 1000 years of peace coming...I think the "Second Coming's" cleanup procedure will pretty much erase all the sources of war........for the 1000 years anyway.  Yes that would be an anomaly in man's history.....but face it most of us are fairly good....take the bad element who run the world and purge them with earthquakes, floods, wars, and firestorms, and this world wouldn't be so bad................oh boy, see,......sorry 7mm......I'm done.

We really do need to have a general thread to just talk..........YOU start it Bob!